Warranty Policy

At Boutbsub Solutions, we stand behind the quality of the products we sell. We only stock reputable brands known for their durability and performance. This page outlines the warranty coverage for equipment purchased through our store.

1. Manufacturer Warranty

Most fitness equipment sold by Boutbsub Solutions comes with a manufacturer's warranty. This warranty is provided directly by the brand (e.g., Bowflex, NordicTrack, Schwinn) and covers defects in materials and workmanship.

Coverage typically includes:

• Frame: Often covered for 5–10 years or lifetime, depending on the brand.
• Parts & Electronics: Typically covered for 1–3 years.
• Labor: Typically covered for 90 days to 1 year.

Please refer to the specific product manual or the manufacturer's website for the exact warranty terms of your item.

2. Filing a Claim

If you experience an issue with your equipment, we are here to help facilitate the process. You may contact the manufacturer directly for the fastest service, or contact our support team for assistance.

To file a claim, please have the following ready:

• Your original Order Number.
• The Serial Number of the equipment (usually found on the frame).
• Photos or video of the issue.

3. Exclusions

Warranties do not cover damage caused by:

• Normal wear and tear (e.g., scuffs, worn pads).
• Improper assembly or maintenance.
• Misuse, abuse, or accidents.
• Use of residential equipment in a commercial setting (unless specified otherwise).
• Storage outdoors or in non-climate-controlled environments (garages/sheds).

4. 30-Day Retailer Guarantee

In addition to the manufacturer's warranty, Boutbsub Solutions offers a 30-day guarantee. If your product arrives damaged or defective, we will replace it or provide a full refund at no cost to you, provided you report the issue within 7 days of delivery.

5. Contact Warranty Support

For warranty assistance or to report a defect, please reach out to our support team: